FCC Adviser Sherrese Smith Discusses Media, Consumer Protection (WaPo/Post Tech)

Sherrese Smith, a legal adviser to the chairman of the Federal Communications Commission, explains how bill shock for wireless customers, early termination fees and truth in billing have taken high priority at the agency. Yes, the FCC is in the middle of a contentious battle over reclassification of broadband services. But the agency is also addressing what most customers of communications services care about most: good service, fair pricing and getting what they paid for.

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